Frequently Asked Questions
Some of the most frequently asked questions to Netmonk.
What is Netmonk?Netmonk is a company that provides network monitoring product and solutions that can automatically acquire data from various network devices and supports data visualization in a web-based analytical dashboard. Netmonk has product that is Netmonk Prime and other monitoring solutions are Netmonk Prime + Custom Built and Full Custom Built which can help Managers and IT Operational Teams in companies in providing better services to users.
What are the network device requirements that can be monitored by “Netmonk Prime”?Network devices must support ICMP and SNMP protocols for monitoring those devices. The ICMP protocol is used to detect the status of the device whether up or down, while SNMP is used to retrieve information from devices such as traffic, device IP address configuration, and device uptime.
Can “Netmonk Prime” be used to monitor devices that are on a private network?If the devices are on a private network, you need to set up a server or computer to install an agent that will collect data from those network devices.
What is the agent for “Netmonk Prime”?Agent or probe is software whose job is to collect data from network devices that will be monitored by Netmonk Prime. In order to collect data, the agent is installed with Netmonk Prime in the cloud, as long as that monitored devices have a static Public IP address. If those monitored devices is on a private or closed network, the agent needs to be installed separately on the server or computer of each customer.
What are the specifications of the server or computer that will be installed agent of “Netmonk Prime”?The specifications we recommend are a server or computer with the Ubuntu Server operating system, with Multi Core vCPU, 2 GB RAM, 20 GB of Media Storage, and supports network connections Gigabit Ethernet and internet access.
Does “Netmonk Prime” have Server Monitoring feature?If you need server monitoring software, you can try “Node Telemetry Monitoring” as a portfolio solution of ours.
Can “Netmonk Prime” be used to monitor Wifi?Yes, Netmonk Prime can monitor Wifi as long as ICMP and SNMP protocols exist. Netmonk also has a portfolio of solutions, it is “Wifi (Controlled Based) Monitoring” which can be used to monitoring Wireless Controllers in managing a number of access points.
Can Netmonk product or solutions be used to monitor traffic?Yes, Netmonk Prime as a product of Netmonk can monitor traffic. For more detailed traffic monitoring you can try our portfolio of solutions, it is “Traffic Flow Monitoring” which uses the NetFlow and NBAR protocols, as long as those devices are capable to explore the application layer.
What services does Netmonk offer besides the product “Netmonk Prime”?Besides the product “Netmonk Prime”, we offer managed services and other monitoring solutions that are Netmonk Prime + Custom Built and Full Custom Built which can handle various use cases according to your organization or company needs. More information about each solution can be found on the “Product & Solution” page.
What is the “Netmonk Prime + Custom Built” solution?Netmonk Prime + Custom Built is a network monitoring solution built with a custom approach from the main features of Netmonk Prime to suit the culture of your organization or company. The examples of customizations that have been done are customization of report formats, the type of information displayed on the dashboard, and colors that match the company's brand guidelines.
What is a “Full Custom Built” solution?Full Custom Built is a solution that Netmonk creates to solve the unique problems of your organization or company, which are still related to monitoring and analyzing network infrastructure. The examples of portfolio that Netmonk has worked on are Wifi (Controlled-Based) Monitoring, GPON (OLT and ONT) Monitoring, HSI (High Speed Internet) Monitoring, Node Telemetry Monitoring, Traffic Flow Monitoring, and Video Conference Monitoring (Jisti On Premise).
Does Netmonk provide help or support services for installation, interference, and upgrades?Yes, besides Netmonk as a provider product and solutions network monitoring, services are also provided in the form of assistance, consultation, and assistance starting from the pre-installation process, installation, when it is running, and upgrades when the latest version is released.
Are demo sessions available for Netmonk product and solutions?Yes, you can contact our marketing team via the “Demo” page. We will provide full support for demos in the form of PoC and on-site presentations as you wish.
Are there any Free Trial versions of Netmonk product and solutions?Yes, you can try Netmonk’s product and solutions for free. Visit the “Demo” page for more information.